1. This privacy policy applies to Action Physiotherapy Limited’s website at www.actionphysiotherapy.co.uk (the “Website”). We at Action Physiotherapy take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
  2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Action Physiotherapy Limited, 54B High Street, Stony Stratford, Milton Keynes, MK11 1AQ.
  3. By using the Website you consent to this policy.

Information we collect

  1. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, address, date-of-birth and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to make an enquiry, book an appointment for our services, book a Pilates class or sign up for our e-newsletter.
  2. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

Third Parties

  1. Like many other clinics, we use Cliniko as a practice management system to help with online bookings, appointment scheduling, appointment reminders, to send newsletters and to store your contact information and patient records. The system provides associated marketing and tracking analytics to help us improve our service. We have verified that this service is GDPR compliant and that end-to-end encryption is used for security. To find out more about Cliniko’s security and privacy policies please visit https://www.cliniko.com/policies/privacy/
  2. We also use GymCatch app for the purpose of booking Pilates classes online. To find out more about their security and privacy policies please visit https://gymcatch.com/privacypolicy/
  3. You might find links to other third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of your information

  1. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
  2. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  • If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
  • Where you have consented to receive our e-newsletters, from time to time to provide that to you.
  • Send reminders of your appointment day and time.

Disclosure of your information

  1. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Controlling the use of your data

  1. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can contact us at any time.

Transfer of your data

  1. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
  2. We may disclose your personal data outside of our company if Action Physiotherapy’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
  3. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith that such action is necessary to comply with legal requirements or legal process served on us or the website.
  4. You have the right to opt out of our processing your personal data for marketing purposes by contacting us.

Security

  1. We use SSL technology to encrypt data transmitted through our website. However, the transmission of information via the Internet or email is not completely secure. Any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.
  2. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password that is not easy for someone to guess.

Use of cookies

  1. Our Website uses cookies. We use cookies to gather information about your computer to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.
  2. To find how our third party online booking system uses cookies visit https://action-physiotherapy-ltd.uk1.cliniko.com/bookings/cookie-policy
  3. To find out how our third party app for booking Pilates classes uses cookies visit https://gymcatch.com/privacypolicy/

Your rights

  1. The DPA and GDPR give you the right to access information held about you by us. Please contact us if you wish to request confirmation of what personal information we hold relating to you. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
  2. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by contacting us.

Changes to this policy

  1. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Action Physiotherapy Limited, 54B High Street, Stony Stratford, Milton Keynes, MK11 1AQ.

Version: June 2022